The Ritz-Carlton, New Orleans | New Orleans ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

921 Canal Street, New Orleans, Louisiana, United States

“The hotel is perfectly situated near the vibrant French Quarter.”view full review

The Ritz-Carlton, New Orleans features a luxurious retreat with an on-site spa and refined dining experiences. This 5-star hotel, rated 8.9/10 on Booking.com, is situated near the renowned French Quarter and Canal Street.

Rooms & Amenities

Hotel rooms and suites at The Ritz-Carlton, New Orleans feature spacious layouts, private balconies with views of the French Quarter, and smart TVs with streaming apps. Signature artworks from local artists adorn the rooms, reflecting the cultural richness of the city.

Dining Options

M Bistro offers authentic New Orleans cuisine with seasonal ingredients, complemented by a five-course dining experience paired with exquisite wines. Guests can also enjoy live music and light fare at the Davenport Lounge, featuring resident musician Jeremy Davenport.

Leisure & Services

The largest spa in the city provides over 100 treatments, including signature New Orleans-inspired Voodoo Rituals. Guests will find an elevated spa experience alongside a fitness center and courtyard for relaxation.

Location & Transportation

Located just a block from Bourbon Street and Saenger Theatre, The Ritz-Carlton, New Orleans offers access to local transportation, including the Canal Street Streetcar. Nearby attractions include the National WWII Museum and Louis Armstrong Park.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

City View King Guest room 1 King City view High floor

Max:

2 persons

360 sq. feet

Bed options:

1 King-size bed

Heating

Air conditioning

room details

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Deluxe King-King Room Larger Guest room 2 King

Max:

2 persons

360 sq. feet

Bed options:

2 Queen Size Beds

Heating

Air conditioning

room details

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Deluxe King Room Adapted Tub Mobility Accessible

Max:

2 persons

360 sq. feet

Bed options:

1 King-size bed

Heating

Air conditioning

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

New Orleans700 ft

Airports

New Orleans Lakefront (NEW) 7.8 mi

Louis Armstrong New Orleans International (MSY) 14.0 mi

Train

Union Station4000 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Paid Wi-Fi

USD 12.95 per day

Parking

USD 57 per day

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Hairdresser
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Indoor swimming pool
Live entertainment
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Back massage
Full body massage
Foot massage
Shallow end
Make up services

Room features

Paid Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

AM/FM alarm clock

Room decor

Carpeted floor

Location

921 Canal Street, New Orleans, Louisiana, United States

Map view

921 Canal Street, New Orleans, Louisiana, United States

City landmarks

Museum

The National WWII Museum

5000 ft

Park

Jackson Square

3900 ft

Landmark

French Quarter

4700 ft

Landmark

Bourbon Street

3100 ft

Landmark

Frenchmen Street

1.0 mi

Aquarium

Audubon Aquarium of the Americas

3100 ft

Cemetery

St Louis Cemetery No 1

2600 ft

Church

Saint Louis Cathedral

3700 ft

Museum

New Orleans Jazz Museum

1.2 mi

Park

Louis Armstrong Park

4000 ft

Landmark

Mercedes-Benz Superdome

4400 ft

Market

French Market

3900 ft

Landmark

Cafe du Monde beignets

4200 ft

Museum

Ogden Museum of Southern Art

4700 ft

Mall

New Orleans Riverwalk Shopping Center

3900 ft

Park

Lafayette Square

2800 ft

Museum

Cabildo

3400 ft

Museum

Louisiana Children's Museum

4500 ft

Landmark

Jean Lafitte National Historical Park and Preserve

3600 ft

Shopping Area

Canal Place

2300 ft

Museum

New Orleans Historic Voodoo Museum

3600 ft

Landmark

Smoothie King Center

5200 ft

Fountain

Spanish Plaza

3900 ft

Gallery

Contemporary Arts Center

4000 ft

Landmark

Preservation Hall

4700 ft

Museum

The Presbytere

3800 ft

Nearby

Museum

Museum of Death

800 ft

Zoo

Audubon Butterfly Garden and Insectarium

1900 ft

Church

Immaculate Conception Church

500 ft

819 Canal St

Ignatius J Reilly Statue

400 ft

Restaurants

Deanie's Seafood

600 ft

841 Iberville St

Tempt

200 ft

931 Canal St The Saint Hotel

Oceana Grill

1700 ft

739 Conti Street

Red Fish Grill

800 ft

115 Bourbon Street

M Bistro

400 ft

921 Canal St The Ritz-Carlton

FQB

700 ft

921 Canal St Ritz-Carlton New Orleans

The Fountain Lounge

500 ft

130 Roosevelt Way

Roosevelt Hotel Bar

500 ft

116 Roosevelt Way

Bourbon House

1000 ft

144 Bourbon St

Reviews and Ratings

Reviews from guests about their experience.

62%

loved their spa retreat and can’t wait to return.

6.2/10

Nice

Rooms

6.4

Location

8.0

Service

6.2

Dining

7.4

4.5/5 based on 3695 reviews

#45 of 180 hotels in New Orleans based on Tripadvisor

David

United States, March 2025

5.6/10

My stay at The Ritz-Carlton, New Orleans had its highs and lows. I really appreciated the hotel's beautiful design and excellent room service, but the challenges with the front desk and issues with the air conditioning were frustrating. The location was perfect for exploring the city, though some aspects of service could use improvement.

Rooms

7.0

The room I eventually received was spacious and well-decorated, but I struggled with the air conditioning issues that required me to switch rooms.

Service

6.0

While the repair staff were friendly, I found the front desk's response to my concerns less than satisfactory, especially the attitude of one receptionist.

Location

9.0

The location was ideal, just a short walk from the French Quarter, making it easy to enjoy the sights and sounds of New Orleans.

Dining

8.0

The room service was excellent, providing wonderful meals, though I didn't sample much from the onsite dining options during my visit.

Facilities

7.0

The hotel maintained a cozy atmosphere with its beautiful design and good housekeeping, but I was disappointed by the limited amenities in the room.

Ross

United States, January 2025

7.0/10

My stay at The Ritz-Carlton, New Orleans was quite the experience. While I loved the beauty of the hotel and the warm service from most staff, I faced some hiccups with room issues and a less-than-stellar front desk interaction. The Club Lounge was fabulous with great food and the jazz was a good touch. However, the AC problems were definitely a downside.

Rooms

6.0

I enjoyed the lovely room, but I had a big issue with the AC, which had to be fixed not once, but twice. I appreciated the effort to relocate me, but the new room was smaller and a bit smelly.

Service

6.0

Service varied; some staff were really good, but the front desk was lacking. I encountered a rude receptionist who didn't help my situation regarding room choices, which was frustrating.

Location

7.0

The hotel's location is prime for exploring all the excitement New Orleans has to offer, but the area does have some concerning elements outside, especially at night.

Dining

8.0

I had a fantastic experience in the Club Lounge; the food was delicious and plentiful. Room service also impressed me with its quality. However, I did have a rough time with breakfast that made me feel sick.

Facilities

7.0

The hotel's amenities, especially the live jazz and comfortable lounges, really enhanced my stay. I also enjoyed the peaceful indoor pool area. However, needing to navigate multiple elevators to get around was a bit annoying.

John

United States, January 2025

5.6/10

My stay at The Ritz-Carlton, New Orleans was a mixed bag. On one hand, the location was super convenient for exploring the French Quarter, and my room was spacious and beautifully designed. However, I ran into several hiccups with service and hotel amenities that left me feeling disappointed overall.

Rooms

6.0

The room was huge and had a lovely view of the courtyard, although the hotel did need some minor touch-ups. It felt more worn down compared to what I'd expect from a Ritz.

Service

5.0

Service was hit or miss. While some staff members were friendly and helpful, I often felt like I was an afterthought. Issues like housekeeping leaving the job halfway done were frustrating.

Location

7.0

The location is great, just a hop away from the lively bar and restaurant scene in the French Quarter. But I did feel that the area felt a bit sketchy at times compared to other places in New Orleans.

Dining

6.0

Dining was decent, but a tad overpriced at times. I enjoyed the room service experience, but the brunch at M-Bistro didn't quite meet my expectations.

Facilities

5.0

Amenities were a letdown. The pool was smaller than I hoped for, and house-cleaning services could've been more attentive. It's not what I imagined a luxury hotel should offer.

Nick

United States, December 2024

6.4/10

The Ritz-Carlton, New Orleans, had a great location just steps from the lively French Quarter, which I appreciated. The staff was friendly and accommodating, making my experience pleasant. However, my room faced Canal St. and was quite noisy. Additionally, I faced some issues with my initial accommodation and room cleanliness, which was disappointing.

Rooms

6.0

The room was nicely designed with attractive beds, but it really needed an update. I encountered cleanliness issues upon check-in, which affected my overall impression.

Service

7.0

While the staff was friendly and helpful, I did experience some frustrating moments. For instance, my check-in was chaotic and the initial room preparation was lacking.

Location

8.0

The hotel is ideally situated, making it easy to explore local shops and restaurants. It provided a peaceful retreat after bustling days spent in the French Quarter.

Dining

7.0

The food at M Bistro was enjoyable, with a good variety, though I felt the breakfast options were just average compared to what I expected.

Facilities

7.0

The amenities were decent, yet I was surprised by the lack of basic items in my room and the pool area could have used better maintenance. The gym was a highlight for me.

Barry

United States, October 2024

6.8/10

I recently enjoyed a stay at The Ritz-Carlton, New Orleans, which certainly had its highs and lows. On one hand, the location was perfect for exploring the vibrant French Quarter, and I appreciated the stylish and clean aesthetics of the hotel. However, I faced some issues with room readiness upon check-in and some minor maintenance concerns that detracted from the overall experience.

Rooms

7.0

I appreciated the room's modern amenities, including Netflix and wireless charging ports, but I encountered issues with cleanliness and minor maintenance like a shower that didn't drain properly.

Service

7.0

The service was friendly, and I enjoyed the small bites in the lobby. even though I had some hiccups with my room availability.

Location

9.0

The hotel is ideally located just two blocks from Bourbon Street, making it easy to enjoy local nightlife and culinary delights.

Dining

8.0

Dining at M Bistro was a good experience, showcasing amazing food quality that truly enhanced my time at the hotel.

Facilities

7.0

While the indoor pool was a nice retreat, and the fitness center well-equipped, I was disappointed by the spa experience. it could use some improvements.